How to contact Kalshi support: chat, email and what to include

“The best and fastest way to get help is through the support messenger while logged in to your Kalshi account”: in the app, “open the menu, then tap Get help → Chat with support” (Kalshi help centre). The first reply comes from an AI assistant that Kalshi says is “intentionally built with capabilities to resolve your request on its own”, with people behind it. If you can’t use the chat, email support@kalshi.com; “both chats and emails go into the same support system”. Kalshi publishes no support hours and says response times “can vary depending on volume and the nature of each request”.

Kalshi also runs a Discord server and accounts on X, Instagram, LinkedIn and TikTok (connect with us). They are for news and discussion, not account problems. Emails from Kalshi come from no-reply@e.kalshi.com or no-reply@t.kalshi.com; treat anything else asking for your login as phishing.

• A trade, deposit or withdrawal you didn’t make: contact the chat with the transaction, the last four digits of the card or account, the dates and amounts (reporting account activity).
• A failed deposit: bank links run through Plaid or Aeropay, and Plaid has its own support. “Deposits cannot be canceled or refunded once submitted” (transfers FAQ).
• A crypto deposit: send the transaction hash and deposit details.
• A declined card withdrawal: Kalshi says these are controlled by your bank or card issuer, which you need to contact.
• A market you think settled wrongly: request settlement review on the platform (request to settle).

Phone verification trouble has its own guide: Kalshi phone verification not working. Withdrawal timing and holds: how to withdraw from Kalshi.

Kalshi is a CFTC-regulated exchange. The CFTC takes reports of suspected violations through a complaint form or a whistleblower Form TCR (CFTC). Market outcomes are decided under Kalshi’s rulebook, which says the determinations of its Outcome Review Committee “are final”. Neither route is a quick way to get money back; keep records of every message and transaction.